Customer Care

At Great Wall Motors we are here to help in any way we can.

We recognise customer service extends beyond the purchase of your ute and our aim is to exceed your expectations.

You can contact Great Wall Customer Care anytime on

1800 875 209

Great Wall Customer Care
Great Wall Motors Service

To ensure that your ute receives the after-sales care and maintenance it deserves, we have dealerships across Australia with qualified factory trained technical staff ready to look after your needs.

GWM logo

Great Wall Motors strives to make your journey with us as hassle-free and enjoyable as possible, and if you find that we are not living up to our promise, please get in touch via the details below.

GWM logo
Great Wall Motors strives to make your journey with us as hassle-free and enjoyable as possible, and if you find that we are not living up to our promise, please get in touch via the details below.

Contact Customer Care

At Great Wall Motors Australia your experience with our vehicles is important to us. Here are some answers to some frequently asked questions.

Alternatively, please fill in the form and one of our customer service team will get back to you or you can call us direct on 1800 875 209

Where can I get parts?

Genuine Great Wall parts are available form your nearest dealership. Click here to find your nearest dealer. If you have any additional issues getting parts contact customer care.

What do I do if I have a warranty question?

For any questions involving Great Wall Motors vehicle warranty please use the contact form on this page.

Do I have to use the same Dealer that sold me my car for servicing?

You are welcome to use any authorised Great Wall Dealer in the network. Click here to find your nearest dealer.

How do I get assistance with a problem?

If your concern relates to the purchase of a vehicle, you should speak to the Dealer’s Sales Manager. Should you experience a problem from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager.  If you are unable to resolve the issue after speaking to the Dealer’s Sales or Service Managers you should discuss your issue with the Dealer Principal. If the Dealer Principal is unable to resolve your the matter, please contact Great Wall Motors directly on 1800 875 209

CONNECT WITH GWM
Register you interest to test drive the new GWM Ute as soon as they become available and get regular updates on GWM news. If you need any other assistance contact our Customer care department by completing the online form or calling the 1800 875 209 number.
FOLLOW US
Great Wall Motors Australia