Customer Care
At Great Wall Motors we are here to help in any way we can.
We recognise customer service extends beyond the purchase of your ute and our aim is to exceed your expectations.
Great Wall Customer Care available during business hours on:
To ensure that your ute receives the after-sales care and maintenance it deserves, we have dealerships across Australia with qualified factory trained technical staff ready to look after your needs.
Great Wall Motors strives to make your journey with us as hassle-free and enjoyable as possible, and if you find that we are not living up to our promise, please get in touch via the details below.
Great Wall Motors strives to make your journey with us as hassle-free and enjoyable as possible, and if you find that we are not living up to our promise, please get in touch via the details below.
Contact Customer Care
At Great Wall Motors Australia your experience with our vehicles is important to us. Here are some answers to some frequently asked questions.
Alternatively, please fill in the form and one of our customer service team will get back to you or you can call us direct on 1800 114 672
Where can I get parts?
Genuine Great Wall parts are available from your nearest dealership. Click here to find your nearest dealer. If you have any additional issues getting parts contact customer care.
What do I do if I have a warranty question?
Please contact Great Wall Motors directly on 1800 875 209.
Do I have to use the same Dealer that sold me my car for servicing?
You are welcome to use any authorised Great Wall Dealer in the network. Click here to find your nearest dealer.
How do I get assistance with a problem?
If your concern relates to the purchase of a vehicle, you should speak to the Dealer’s Sales Manager. Should you experience a problem from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager. If you are unable to resolve the issue after speaking to the Dealer’s Sales or Service Managers you should discuss your issue with the Dealer Principal. If the Dealer Principal is unable to resolve your the matter, please contact Great Wall Motors directly on 1800 114 672.
USEFUL LINKS
*Great Wall Motors Australia reserves the right to change the information including, but not limited to the models, prices, colors, materials, equipment or other specifications referred to on this site at any time without prior notice. Always consult your Great Wall Motors dealer for latest specifications, availability and pricing. Images for illustration purposes only - single cab tray and dual cab sports bar may vary. All prices are driveaway. Metallic paint + $495. E&OE.
CONNECT WITH GWM
If you need assistance contact our Customer care department by completing the online form or calling the 1800 114 672 number.
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